If your sleep data is not transferred, this
can have various causes. We therefore ask you to check the following points:
a) Check if there is a connection between
somnio and your sleep tracker. You can see this in somnio under
"Profile" ->" Connections with Tracker" ->
"Manage Tracker Connections". A successful connection is displayed in
somnio under "Connections with trackers" and can also be recognized
by the fact that you can disconnect it under "Manage tracker
connections".
b) Check in your browser (https://au.somn.io/session/login,
with Chrome, Safari or Firefox) to see if a transfer has taken place. To do
this, please log in again. Please note that in some cases the data can only be
seen after a few hours. If the data is still not available after a certain
time, we recommend a "hard refresh" via the left menu bar ->
"About somnio" (at the bottom) -> "Reload app" (again at
the bottom).
c) Check if the sleep data from last night is
actually available in your tracker app or tracker account. Note that a transfer
from the sleep tracker to the tracker app may have to be done manually and for
some trackers separate permissions for the transfer of sleep data have to be
granted.
d) Check if the required permissions have been
granted in your tracker account "Thryve". Thryve is a third party
provider responsible for transferring your sleep data from tracker app/tracker
account to somnio.
You can use the following links for this
purpose:
Fitbit: https://www.fitbit.com/settings/applications
Garmin: https://connect.garmin.com/modern/settings/accountInformation
Polar: https://flow.polar.com/settings/authorizations
Withings: https://account.withings.com/partner
If these four criteria are met, we would ask
you to first disconnect in your profile settings in somnio and then reconnect.
If no transmission takes place even after the
following night, please feel free to contact us via email at support-au@somn.io.
When searching for the source of the error,
information on the individual criteria (a) - d), see above) and, if necessary,
screenshots for better traceability would be very helpful to us.