Please observe the minimum requirements and use only the devices with the operating systems and, if applicable, the browsers listed at https://somn.io/devices/.
Please make sure that you have installed the latest version of the operating system and the app or browser.
You can update the somnio app or browser to the latest version by updating or reinstalling it.
Also check if your internet connection is stable. If necessary, test this with another network, e.g. mobile data volume.