First, please make sure you go through the following steps to log in:
Open the https://app.somn.io/session/login page (or if you are using the app on your smartphone or tablet: launch the app)
Click on 'Login'. (Note: do not click on 'New Account').
Enter your email address and password.
Click on "Login." Please click only once.
If you need a new password, please request one at https://app.somn.io/session/request. Then be sure to follow the latest email you receive, as the previous ones will no longer be valid. Follow the link contained in the email within 24 hours to create a new password.